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Suggestions for Parents


These suggestions have been prepared in order to help you deal with problems that often arise in caring for infants and children.  It is not a substitute for the doctor in more serious problems or when you are not sure that you can handle the problem.


ABOUT OUR OFFICE TELEPHONE POLICY


Emergency Calls (day or night)

•Call 911 (emergency medical services) for life-threatening emergencies in which your child may require resuscitation and direct ambulance to the ER.


Examples of Life Threatening Emergencies are:


1.  not breathing

2.  choking and unable to breath or turning blue

3.  difficulty breathing following a bee sting, medication, or food

4.  blood pumping out of wound

5.  blood pouring out of wound

6.  severe neck injury (DO NOT MOVE THE CHILD)

7.  seizure in progress

8.  unable to wake up child (unconscious)


•Call our office for minor emergencies such as dehydration or mild difficulty breathing.  When you call in, always state clearly, “This is an emergency.”  Do not let the answering service or office staff put you on hold.


•Non life-threatening emergencies that may also require hospital care such as wounds that need suturing or fractures should go straight to the emergency room.  If you have questions please call our office.


•For poisonings, call the poison control center at 1-800-222-1222.


Calls about sick children during office hours


We see sick children by appointment only.  Our office hours are:  Weekdays 8:00 a.m. - 4:30 p.m., Monday through Thursday and Fridays 8:00 a.m. - 12:00 p.m.


Try to call us about sick children during early morning office hours for an appointment if you want the Dr. to see your child.


All medical calls are screened by a telephone nurse who has been specially trained to make decisions about which patients need to be seen by the doctor, nurse practitioner or the physician assistant and how to provide home care for children who don’t need to be seen.  If the nurse can’t help you, she will ask you to bring your child to the office.  Try to use the nurse for advice.  Complex problems or questions that cannot be answered by a single nurse call means the child needs to be scheduled to be seen.  Due to our busy schedule, physician call backs may not be until the end of the day.  You may loose the opportunity to be seen that day.